Terms of service
Effective date: September 1st, 2026
Last updated: October 16, 2026
These Terms of Service (the “Terms”) govern your access to and use of https://rooftentpro.com and any related content, features, tools, products, and services (collectively, the “Services”).
RoofTentPro is a store operated by Wintara LLC. In these Terms, “RoofTentPro,” “we,” “us,” and “our” refer to Wintara LLC. Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.
Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability. By visiting, interacting with, or using the Services, including by placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.
1. Eligibility, access, and accounts
You must be at least the age of majority in your state or province of residence to use the Services or place an order. If you allow a minor dependent to use the Services on a device you own or manage, you are responsible for that use.
You may be asked to provide information such as your name, email address, billing information, payment information, vehicle information, and shipping address. You represent that all information you provide is accurate, current, and complete and that you have the right to provide it.
You are responsible for safeguarding your account credentials and for activity conducted through your account. Notify us promptly at support@rooftentpro.com if you suspect unauthorized access. You may not sell, transfer, assign, or license your account to another person.
2. Products, descriptions, and availability
We make reasonable efforts to display and describe products accurately. However, colors, textures, dimensions, and appearance may vary due to screens, lighting, manufacturing changes, and other factors. Images may show accessories, vehicles, mounting hardware, or other items that are not included unless expressly stated in the product description.
Product descriptions, specifications, prices, and availability may change without notice. We may discontinue products or limit sales by person, household, order, geographic region, or jurisdiction. We do not guarantee that every product or service will meet your particular expectations or be suitable for your intended use.
3. Vehicle compatibility, installation, and safe use
rooftop tents, racks, and mounting systems, and related products must be selected, installed, maintained, and used correctly. Before purchasing or installing a product, you are responsible for confirming compatibility with your vehicle, roof or bed-rack system, mounting points, crossbar spacing, and all applicable static and dynamic load limits. Vehicle information or compatibility guidance provided through the Services is general assistance and does not replace the instructions or approval of the vehicle, rack, or product manufacturer.
You must read and follow all product manuals, warnings, weight limits, installation instructions, inspection schedules, and applicable laws. Use qualified professional installation when required by a manufacturer or when you are not competent to perform the installation safely. After installation, inspect and re-torque mounting hardware as directed and before travel. Do not use a damaged, improperly installed, overloaded, recalled, or incompatible product.
Changes to a vehicle’s height, weight, clearance, center of gravity, fuel economy, handling, braking, and wind sensitivity may result from carrying or using rooftop equipment. You are responsible for safe driving, clearance checks, securing loads, weather judgment, campsite selection, and compliance with vehicle, rack, campground, road, and local requirements.
Nothing in these Terms limits responsibility that cannot lawfully be excluded, including responsibility arising from a defective product where applicable law provides otherwise.
4. Orders
Your order is an offer to purchase. We may accept or decline an order for a lawful reason, including product unavailability, errors in product or pricing information, suspected fraud, geographic restrictions, quantity limits, or payment issues. An automated order acknowledgment does not necessarily constitute acceptance. An order is accepted when we send confirmation that it has been accepted or shipped, as applicable.
We must receive payment authorization before accepting an order. Review your order carefully before submitting it. We may be unable to change or cancel an order once it has entered processing or shipment. If we decline, modify, or cancel an order, we will attempt to contact you using the email address, billing address, or phone number supplied with the order. If we cancel a paid order, we will refund the canceled amount to the original payment method.
Purchases are governed by our Refund Policy and Shipping Policy, which are incorporated into these Terms. Unless we agree otherwise in writing, products are sold for personal or household use and not for commercial resale or export.
5. Prices, taxes, and billing
Prices, discounts, and promotions may change without notice. The price charged will be the price shown when the order is placed, subject to correction of an obvious error and applicable law. Unless expressly stated otherwise, displayed prices exclude taxes, shipping, handling, customs duties, brokerage fees, and import charges. You are responsible for charges disclosed before checkout and any import charges imposed by the destination jurisdiction.
Promotions may be subject to separate terms. If promotional terms conflict with these Terms, the promotional terms control for that promotion.
You agree to provide accurate and complete purchase, payment, and account information and to update it as necessary. You represent that you are authorized to use the payment method submitted and authorize us and our payment providers to charge all amounts shown at checkout. We may use third-party services to process payments and screen transactions for fraud.
6. Shipping, freight delivery, and risk of loss
Delivery dates are estimates unless we expressly state otherwise. Delays may occur because of carriers, suppliers, weather, customs, product availability, incorrect delivery information, or events beyond our reasonable control. If we cannot ship within the time stated or within the period required by applicable law, we will provide any notice, revised shipping option, cancellation right, or refund required by law.
Large items may ship by freight and may require an adult recipient, a valid phone number, an appointment, curbside delivery, and reasonable carrier access. Unless the order expressly includes additional services, freight delivery does not include placement inside a home or garage, unpacking, assembly, installation, or removal of packaging.
Inspect packages and freight promptly. Note visible shortage or damage on the carrier’s delivery receipt before signing when reasonably possible, photograph the shipment and packaging, retain all packaging, and contact us promptly at support@rooftentpro.com. Failure to note visible damage may affect a carrier claim, but it does not eliminate rights that cannot be waived under applicable law or our published policies.
Title and risk of loss pass as provided by applicable law. Nothing in these Terms limits any non-waivable right you may have for goods lost or damaged in transit.
7. Returns, cancellations, and refunds
Returns, exchanges, refused deliveries, order cancellations, restocking charges, return-shipping costs, damaged products, and non-returnable items are governed by our Refund Policy. If a product-specific return condition shown on the product page conflicts with the general Refund Policy, the more specific disclosed condition applies to that product, subject to applicable law.
Do not return a product without following the authorization and shipping instructions in the Refund Policy. Unauthorized returns may be refused or delayed. This section does not limit rights or remedies that cannot be waived under applicable law.
8. Manufacturer warranties
Products may include a warranty offered by the manufacturer. The applicable manufacturer’s written warranty, if any, governs its scope, duration, exclusions, and claim procedure. RoofTentPro does not adopt or expand a manufacturer’s warranty merely by displaying or selling the product.
We may assist you in locating warranty information or contacting a manufacturer, but the manufacturer may make the final warranty determination. Any warranty offered directly by RoofTentPro will be identified in a separate written warranty. Nothing in these Terms excludes or limits an express warranty we make or any warranty or consumer remedy that applicable law does not permit us to disclaim or limit.
9. Intellectual property
The Services and their content—including text, graphics, photographs, videos, logos, product reviews, software, design, selection, and arrangement—are owned by or licensed to RoofTentPro and are protected by intellectual-property laws. Product names, logos, images, specifications, and other materials may belong to their respective manufacturers or owners.
Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable right to access and use the Services for personal, noncommercial shopping purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, scrape, store, or transmit material from the Services except as allowed by law or with our prior written permission.
RoofTentPro names, logos, designs, and slogans are trademarks of RoofTentPro or its licensors. Shopify names and marks belong to Shopify. Other names and marks belong to their respective owners. No license to any mark is granted except as expressly stated.
10. Optional tools and third-party services
We may provide access to tools, applications, payment services, financing services, product feeds, reviews, maps, installers, or other functionality supplied by third parties. Unless expressly stated otherwise, we do not control or endorse those services. They are provided on an “as is” and “as available” basis, and your use may be governed by separate third-party terms and privacy policies.
To the fullest extent permitted by law, we are not responsible for loss arising solely from your use of an optional third-party service. Review the relevant third party’s terms before using it. New tools and features that we add to the Services are also subject to these Terms.
11. Third-party links
The Services may contain links to third-party websites or content. We do not control and are not responsible for their accuracy, availability, policies, products, or services. Accessing a third-party site is at your discretion. Direct complaints about a third party’s own products or services to that third party, while contacting us about products purchased from RoofTentPro where our assistance is appropriate.
12. Relationship with Shopify
RoofTentPro is powered by Shopify, which enables us to provide the Services. However, purchases from our store are made directly from RoofTentPro. Shopify is not the seller of products offered by RoofTentPro and is not responsible for the transaction between you and RoofTentPro or for injury, damage, or loss caused by products purchased from us. To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims arising solely from your purchases and transactions with RoofTentPro.
13. Privacy
Personal information we collect through the Services is governed by our Privacy Policy. Certain information is also processed by Shopify under Shopify’s privacy policy. Because Shopify hosts the Services, information may be transmitted to and processed by Shopify and service providers in countries other than your own, as described in the applicable privacy policies.
14. Reviews and feedback
If you submit reviews, photographs, videos, ideas, suggestions, or other content (“Feedback”), you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to host, use, reproduce, modify, adapt, publish, translate, distribute, and display that Feedback in any medium for purposes connected with our business and Services, subject to applicable law and our Privacy Policy.
You represent that you own or control the necessary rights to your Feedback; that you have disclosed any material connection, compensation, or incentive related to it; and that it is accurate and does not violate law, these Terms, intellectual-property rights, privacy rights, or other rights. Feedback must not contain malicious code, unlawful material, or impersonation.
We are not required to keep Feedback confidential, compensate you, publish it, or respond to it. We may moderate or remove Feedback in our discretion, subject to applicable law. You remain responsible for your Feedback.
15. Errors, inaccuracies, and omissions
Information on the Services may occasionally contain errors or omissions involving product descriptions, compatibility, specifications, prices, promotions, shipping charges, transit times, or availability. We may correct or update information and, where permitted by law, cancel an affected order. If we cancel a paid order, we will refund the canceled amount.
16. Prohibited uses
You may use the Services only for lawful purposes. You may not:
- violate applicable laws or the rights of another person;
- infringe intellectual-property, privacy, publicity, or other rights;
- submit false, misleading, defamatory, abusive, obscene, or malicious content;
- impersonate another person or misrepresent your identity or authority;
- introduce malware or interfere with the operation or security of the Services;
- bypass access restrictions, rate limits, robot-exclusion measures, or security controls;
- harvest personal information, spam, phish, scrape, data-mine, or use automated tools to access the Services without our written permission; or
- reproduce, resell, or commercially exploit any unauthorized portion of the Services.
We may suspend or terminate access if we reasonably believe these Terms have been violated.
17. Automated agents
An “Agent” is software that takes autonomous or semi-autonomous action on behalf of a person or entity. An Agent may not access or interact with the Services if we have asked it not to do so or if such access violates these Terms or technical restrictions.
Any permitted Agent must identify itself accurately in its requests, must not conceal its automated nature or mimic human behavior to evade controls, must respond truthfully when asked whether it is automated, and must not bypass CAPTCHAs, access controls, rate limits, robot exclusions, or other measures controlling automated access. We may technically limit Agent access.
18. Termination
You may stop using the Services at any time. We may suspend or terminate access when reasonably necessary to protect the Services, enforce these Terms, comply with law, prevent fraud or abuse, or protect users or third parties. Amounts properly incurred before termination remain due.
Provisions that by their nature should survive termination—including intellectual property, Feedback, warranty disclaimers, limitations of liability, indemnification, governing law, and dispute provisions—will survive.
19. Disclaimer of warranties
Information provided through the Services is for general informational purposes. Compatibility tools, guides, articles, measurements, and recommendations do not replace product manuals, manufacturer instructions, professional installation advice, or your own verification. Reliance on such information is at your own risk.
TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR ANY EXPRESS WRITTEN WARRANTY PROVIDED BY ROOFTENTPRO, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE.
PRODUCTS ARE SUBJECT TO THE EXPRESS WARRANTIES, IF ANY, PROVIDED BY THEIR MANUFACTURERS OR BY ROOFTENTPRO IN A SEPARATE WRITING. SOME STATES OR JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. YOU MAY HAVE ADDITIONAL RIGHTS THAT VARY BY JURISDICTION.
20. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ROOFTENTPRO AND ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, SAVINGS, DATA, GOODWILL, OR REPLACEMENT COSTS, ARISING OUT OF OR RELATING TO THE SERVICES OR PRODUCTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANOTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR A CLAIM ARISING FROM A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID TO ROOFTENTPRO FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.
THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THIS SECTION MAY NOT APPLY TO YOU.
21. Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless RoofTentPro, Shopify, and their respective affiliates, members, managers, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable attorneys’ fees arising from your material breach of these Terms, your unlawful use of the Services, your infringement of a third party’s rights, or your Feedback.
We will provide reasonable notice of an indemnifiable claim. A delay in notice relieves you only to the extent you are materially prejudiced. We may control the defense with counsel of our choice, at your expense, but will not agree to a settlement imposing a non-monetary obligation or admission on you without your consent, not to be unreasonably withheld. You agree to cooperate reasonably in the defense.
22. Severability
If any provision of these Terms is held unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted and severed only to the extent necessary. The remaining provisions will continue in effect.
23. Waiver and entire agreement
Our failure to enforce a provision is not a waiver of that provision or any other right. These Terms and the policies incorporated by reference constitute the entire agreement between you and us regarding the Services and supersede prior or contemporaneous communications on that subject. Any ambiguity will not automatically be construed against the drafter.
24. Assignment
You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, reorganization, or by operation of law, or to an affiliate or successor, subject to applicable law.
25. Governing law and venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to any non-waivable right you may have, the state and federal courts located in Pinellas County, Florida will have exclusive jurisdiction, and you consent to personal jurisdiction and venue in those courts.
26. Changes to these Terms
You may review the current Terms on this page at any time. We may update these Terms by posting a revised version and changing the effective date. When required by law, we will provide additional notice of material changes. Changes apply prospectively from their effective date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
27. Contact information
Questions about these Terms may be sent to:
RoofTentPro
Business address
Wintara LLC
7901 4th St N, Suite 300
St. Petersburg, FL 33702
Website: https://rooftentpro.com
Phone: 509-355-5843
Email: support@rooftentpro.com
Hours: Mon–Fri, 9am–5pm ET